FAQ

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Frequently Asked Questions

Pickleball knowledge

Because the cold-pressed racket is made from a honeycomb sandwich panel that is formed by laminating boards and then cut by CNC, and then wrapped with rubber strips, the process does not require heating and molding, nor does it require reinforcement on the side of the racket. Racquet, the production process of this racket is simple, but the strength will be low, and the handle may be broken when used. Hot pressing molding requires the use of molds and heating, and then the sides of the racket are reinforced with materials. The production process is complex, but it greatly It improves the strength of the entire racket. The breaking data of the hot-pressed racket is more than three times higher than that of the cold-pressed racket. In addition, the peripheral reinforcement of the hot-pressed racket will make the sweet spot of the batting bigger, so the overall strength and quality of the racket will be better. The sweet spot is of better quality.

Different types of people have different definitions of product quality, but there are several key points that cannot be avoided. For pickleball rackets, the quality also cannot avoid those key points. So the quality of pickleball rackets How is the quality of the product judged? Let’s follow the editor to find out:

First of all: the detail processing of the product itself, the edge processing of the pickleball racket, the detail processing of the handle, and the surface treatment. We cannot see the core things, so we can only observe the quality of a thing through our naked eyes. , you can infer the processing strength of the factory through the workmanship of the product. If there is no good quality management team, the products will definitely have some flaws.

Secondly: Product production quality management is a complete set of production processes. People say that slow work requires careful work. A complete set of processes will make our processing efficiency more efficient and improve the quality of our products. Editor I have been to some factories before, and they were a mess. It is conceivable that the quality of the products produced by such factories is definitely not much better.

Finally: product certification and factory certification. Although certificates sometimes do not mean anything, if some conventional certificates are not certified, it means that the factory either does not have the strength or does not pay attention to it. If even customers are most concerned about If you don’t pay attention to everything, it is conceivable that the quality of the product will not be guaranteed at all.

The above three points are the key to the editor's general orientation to determine the quality of pickleball rackets. However, there are still many details that have not been summarized. We have to discover this ourselves. Junchi Sports Goods specializes in the customized production of carbon fiber pickleball rackets. , friends who are in need of this can call the hotline at the top of our website, we look forward to your consultation!

Returns and warranty

All products, excluding customized items, may be returned for a full refund to the original payment method provided the items are returned to us within 14 days of you receiving the products. A product exchange will be made within 30 days of purchase. Please ensure that any product you wish to return is unused, in its original packaging and has all tags still attached. You agree that it is at the sole and absolute discretion of SPARK to determine if the product has been used.

  • New paddles must show no signs of use and must be returned in the original poly bag (e.g. plastic on the handle, all tags still attached, no scrapes on the bumper guards, etc.)
  • Bags must be returned in the original polybag and have all tags still on and show no signs of use
  • Eyewear must be returned in original packaging with no signs of wear
  • Balls must be in the original containers and unopened
  • Other accessories must arrive back in the original packaging, unopened

To the extent permitted under applicable law, customized items, that are exclusively made according to your specifications may not be cancelled or returned.

  • To return a product, Phone: 86-18675165457

Shipping charges on all returns are the purchaser’s responsibility and are not subject to refund.

LIMITED WARRANTY

SPARK Pickleball performance and intermediate paddles are guaranteed against workmanship and manufacturer defects for the one year of the date of purchase (must have a copy of the original receipt). The warranty is not transferable and only applies to original owner.

RECREATIONAL PADDLES

SPARK Recreational paddles are warranted against workmanship and manufacturer defects for 90 days from date of purchase (must have copy of original receipt).  The warranty is not transferable and only applies to original owner.

PICKLEBALL BALLS

Due to the violent nature of the sport of pickleball, pickleball balls are not covered under a product warranty.

ACCESSORY ITEMS

SPARK accessory items are covered by a 90 day limited warrant for defects against workmanship and defects from the original date of purchase (must have a copy of original receipt).

Normal wear and tear, damage caused by abuse, negligence or user modification, and the natural breakdown or fading of graphics over extended use are not covered.

transportation

SPARK provides global cargo transportation services.

We've provided a list of frequently asked questions below. If you didn't find the answer to your question and still need additional help, we are ready to help you. Ask the SPARK Pickleball customer service department about sales, returns, and more by calling 86-18675165457 email Info@sparksports.com, or fill out the contact form,A customer service representative will reach out to you shortly!